support & training

In addition to delivering the innovative solutions that clients need to mitigate risk and ensure continued regulatory compliance, SBS' team of dedicated professionals are committed to your long-term business success. Knowledgeable staff with diverse backgrounds in such disciplines as global banking, securities, software design and development, SWIFT, AML, compliance and project management combine practical experience with subject matter expertise to help clients execute an effective strategy to combat financial crime. Well-defined, proven processes and methodologies satisfy audit and regulatory requirements. SBS' Professional Services include consulting, implementation, training, and support.

Consulting

SBS provides consulting services for data analysis, sanctions, PEPs, high-risk and negative news screening, SWIFT integration and AML project management. We conduct a "Proof of Vulnerability" to identify hidden risk in your customer database and build a business strategy to fit your AML and compliance needs. Consulting engagements follow industry best practices and Project Management Institute (PMI) standards.

Implementation

SBS Professional Services staff will help you to streamline work-flows and use the more nuanced features of our products to your advantage. They also perform tuning and analysis for the initial scan of your database. Your project is a collaborative effort to ensure successful results. Our post-production quality review following deployment provides a seamless transition to our client support.

Training

Standard end user and administrative training is provided via the web. On-site, customized, or "train the trainer" options are available by special arrangement. Reference guides for data formatting and fine tuning are additional tools that can be developed by special request.

Support

SBS support staff are available to answer your inquiries and provide technical support. They also update you on software releases and upgrades, share their "tech tips" and advise you on how to gain maximum benefit from SBS products and services.

Support Hours: 9:00am — 6:00pm Eastern
                         Monday — Friday

Send inquiries to support@safe-banking.com